Usually, we will process your order ASAP within the same day we will ship out, but please allow 2 – 3 business days under unforeseen circumstances.
We aim to process and ship all ready-stock orders as quickly as possible. Most orders are processed and dispatched on the same business day once payment has been confirmed.
However, during peak periods, public holidays, or unforeseen circumstances, processing may take up to 2–3 business days.
Please note that processing time may vary depending on product availability and order verification
West Malaysia: Approximately 3–5 business days
East Malaysia: Delivery times may vary depending on your location and courier service.
Once your order has been shipped, estimated delivery times are as follows:
Delivery estimates are subject to courier schedules, weather conditions, public holidays, and other unforeseen circumstances.
Most orders are dispatched from our Puchong warehouse.
In certain cases, orders may be fulfilled from another Emusic location depending on stock availability to ensure faster delivery.
All products are securely packed before shipment to help ensure they arrive safely.
We ship throughout Malaysia.
Shipping charges are calculated based on the product’s:
For ready-stock digital pianos, keyboards, guitars, ukuleles, accessories, and other smaller items:
Shipping charges will be displayed during checkout whenever applicable.
We ship throughout Malaysia.
Shipping charges are calculated based on the product’s:
For ready-stock digital pianos, keyboards, guitars, ukuleles, accessories, and other smaller items:
Shipping charges will be displayed during checkout whenever applicable.
We offer Same-Day Delivery within selected areas of the Klang Valley via Grab Delivery or Lalamove for eligible products.
Customers are required to contact our sales team in advance if they wish to arrange a same-day delivery. Our team will verify:
Orders placed without prior arrangement may be processed using our standard shipping method.
Same-day delivery is:
Oversized products such as acoustic upright pianos, grand pianos, and other large instruments are not eligible for this service unless otherwise advised by our sales team.
Same-day delivery charges are calculated based on Grab or Lalamove’s prevailing rates, delivery distance, and vehicle type required. Delivery fees are to be borne by the customer unless otherwise stated.
While we will do our best to arrange prompt delivery, same-day delivery is not guaranteed and depends on courier availability, order confirmation, traffic, weather, and other unforeseen circumstances.
Once your order has been dispatched, we will send your tracking number to the email address provided during checkout.
Tracking information is typically available within 24 hours after the courier has collected your parcel.
If your tracking number does not display any information immediately, please don’t worry.
Courier systems may require some time to update after your parcel has been collected. Tracking information is typically available within 24 hours, although delays may occasionally occur during peak seasons or public holidays.
If you are still unable to track your parcel after 48 hours, please contact us and our team will be happy to assist you.
Email: [email protected]
Phone: +6012-306 9558
Orders are processed on business days only (Monday to Friday, excluding public holidays).
Delivery times are estimates and should not be considered guaranteed.
Delays caused by courier services, severe weather, natural disasters, customs clearance, or other events beyond our control are not the responsibility of Emusic.
Customers are responsible for ensuring that the delivery address and contact details provided are accurate. Additional charges may apply if redelivery is required due to incorrect information.
If no recipient is available at the time of delivery, the courier’s standard redelivery procedures will apply.
