Emusic The Best Online Music Store Official Logo

Frequently Asked Questions

Orders

To make your purchase:

  1. Click “Add to Cart” on the products you wish to purchase.
  2. Continue browsing and feel free to add more items — the cart icon will show the number of items added.
  3. Once you're ready, click the shopping cart icon and select “View Cart” to review your items. You can also apply a coupon code here if you have one.
  4. Click “Proceed to Checkout.”
  5. Fill in your billing details in the first form. If your shipping address is different, make sure to fill in the second form as well.
  6. Tick the checkbox to agree to our Terms & Conditions.
  7. Click “Place Order.”
  8. Once we receive your order, our team will contact you shortly and make shipping arrangements for you!

Login into your account → Click on “Account Maintenance” → Edit your account information and Shipping Address here.

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click "Submit".
  3. A verification token will be sent to you. Once you have received the token, you will be able to create a new password for your account.

Yes, only if the order is still on pending status.

  1. Please send an email to our customer’s service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be canceled.

Payment

emusic.com.my offers various kind of Payment Methods as shown below:

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer
Bank: CIMB
Bank Account: Emusic Instrument Sdn Bhd
Account Name: 8010041143

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No. :

You may scan and email us the above info to our email address: [email protected]

Note: Your purchased products will not be delivered until we have this confirmation.

3. Online Payment
We also accept via:
FPX payment / DuitNow QR / kiple / WeChat Pay (Weixin Pay) / Alipay / Boost / Touch 'n Go / Grab Pay / Shopee Pay.

All product transaction currency will be done in Ringgit Malaysia.

Shipping

Delivery usually will take about 14 days to 28 days. For Klang Valley, within 7 days.

Other

Sorry we couldn’t answer your question in our FAQ section.

Feel free to drop us an email at [email protected] — we’ll be happy to help and clear up any doubts you have!