Service Centre
Authorised Musical Instrument Service Centre in Malaysia
Trusted Brands. Official Support. Professional Care.
At Emusic, our commitment to music goes beyond helping customers find the right instrument. We believe that reliable after-sales support is just as important as the instrument itself.
As a trusted musical instrument retailer and service centre in Malaysia, Emusic provides professional servicing, technical assistance, and after-sales support for a range of established musical instrument brands.
We are proud to be one of Malaysia’s few Authorised Kawai Service Centres, as well as an Authorised Roland Service Centre. Emusic also serves as an Official Service Centre for Wilh. Steinberg, Schönbrunn, and MAYGA in Malaysia.
Whether you need assistance with a digital piano, acoustic piano, or another supported instrument, our team is here to help you maintain its performance and enjoy your musical journey with confidence.
More Than a Music Store – Your Trusted Service Partner in Malaysia
Purchasing a musical instrument is an investment in years of learning, creativity, and enjoyment. At Emusic, we understand that maintaining the quality and performance of your instrument is essential to protecting that investment.
Beyond offering a wide selection of musical instruments, we are committed to providing dependable after-sales assistance and service support to musicians, music teachers, students, institutions, and families throughout Malaysia.
Our service centre helps customers address technical concerns, arrange suitable maintenance, and obtain assistance with eligible warranty-related matters.
From our presence in Selangor to Johor Bahru, Emusic continues to strengthen its commitment to making professional musical instrument support more accessible to customers in Malaysia.
Our Authorised & Official Service Centre Brands
Kawai – One of Malaysia’s Few Authorised Service Centres
Emusic is proud to be recognised as one of the few Authorised Kawai Service Centres in Malaysia, with recognised service centre locations in Puchong, Selangor, and Johor Bahru.
As an authorised service provider, we understand the importance of preserving the quality, performance, and reliability associated with Kawai instruments.
Our team assists Kawai owners with servicing enquiries, technical concerns, and applicable warranty-related support through the appropriate authorised channels.
Whether you own a Kawai digital piano or acoustic piano, Emusic is committed to helping you obtain the professional attention your instrument deserves.
Roland – Authorised Service Centre in Malaysia
Emusic is also an Authorised Roland Service Centre in Malaysia, providing an additional point of service and technical support for Roland instrument owners.
Roland instruments are recognised for their innovative technology and performance capabilities. Proper technical assistance is important to maintaining their functionality and long-term reliability.
Our team helps customers with technical enquiries, service arrangements, troubleshooting assistance, and applicable after-sales support for eligible Roland instruments.
Through our service capabilities, we aim to provide Roland customers in Malaysia with reliable assistance beyond their initial purchase.
Wilh. Steinberg – Official Service Centre in Malaysia
As an Official Wilh. Steinberg Service Centre in Malaysia, Emusic supports customers who have chosen instruments from this established German piano brand.
We understand the importance of maintaining the musical quality and performance of every piano. Our service team provides assistance with maintenance enquiries, technical concerns, and suitable servicing arrangements.
Our goal is to help Wilh. Steinberg piano owners continue enjoying their instruments with confidence.
Schönbrunn – Official Service Centre in Malaysia
Emusic is an Official Schönbrunn Service Centre in Malaysia, extending our after-sales commitment to customers who own Schönbrunn pianos.
From general maintenance enquiries to instrument-related technical concerns, our team helps customers identify suitable support options for their pianos.
We believe that dependable servicing plays an important role in preserving the sound, playing experience, and long-term enjoyment of every instrument.
MAYGA – Official Service Centre in Malaysia
As an Official MAYGA Service Centre in Malaysia, Emusic provides technical and after-sales assistance for supported MAYGA digital pianos.
Digital pianos combine musical expression with modern electronic technology, making appropriate technical support particularly important when issues arise.
Our team assists MAYGA owners with troubleshooting enquiries, servicing arrangements, and applicable warranty-related matters, helping customers continue enjoying their digital pianos with peace of mind.
Professional Instrument Servicing & After-Sales Support
At Emusic, our service centre is dedicated to helping customers care for their instruments beyond the point of purchase.
Our service support includes:
- Technical Assistance & Troubleshooting: Guidance for identifying instrument-related issues and determining the appropriate next steps.
- Instrument Repair Enquiries: Assistance with repair assessments and arrangements for supported brands and models.
- Piano Maintenance & Servicing: Support for suitable piano maintenance and servicing requirements.
- Warranty-Related Assistance: Guidance on warranty enquiries, documentation, and applicable service procedures.
- After-Sales Customer Support: Ongoing assistance for customers who require additional information about their instruments.
Service availability, warranty eligibility, repair arrangements, and applicable charges may vary depending on the instrument brand, model, location, and nature of the issue.
Why Choose Emusic Service Centre?
Official Brand Recognition
As an authorised or official service centre for multiple instrument brands, Emusic is committed to supporting customers through appropriate brand service channels.
Established Musical Instrument Experience
With a history in Malaysia’s musical instrument industry dating back to 2014, Emusic understands the importance of dependable products, customer service, and long-term instrument care.
Support Beyond the Purchase
Our relationship with customers does not end after a purchase. We aim to remain a reliable point of contact whenever servicing or technical assistance is needed.
Convenient Enquiries in Malaysia
With our presence in the Klang Valley and Johor Bahru, customers can contact our team to enquire about suitable servicing arrangements and available support options.
Need Help With Your Instrument?
Experiencing a technical issue or looking for professional servicing assistance?
Contact Emusic Service Centre and let our team help you identify the next steps.
To help us assist you efficiently, please provide the following information:
- Instrument brand and model
- Description of the issue
- Purchase date or proof of purchase, if available
- Photos or videos demonstrating the issue, if applicable
- Your location in Malaysia
Our team will review your enquiry and advise on the appropriate service arrangements.
