Emusic Shipping Policy
Shipping Policy

How long will it take to ship out?

  • Usually, we will process your order ASAP within the same day we will ship out, but please allow 2 - 3 business days under unforeseen circumstances.

How long will my order take to be delivered?

  • It will only take 3 -4 business days to reach after ship out.

Where is the item coming from?

  • All our products are shipped from our Puchong warehouse, via secured shipping and handling depending on where the stock availability and nearest destination. We use Lala move & Grab Delivery within same-day delivery if the sales are in Klang Valley. We use GDEX for a digital piano, keyboard, guitar, and smaller items within West Malaysia. For Piano, we will use our own transporter.

Where do you ship and how much does it cost?

  • For the Klang Valley, New Piano and Roland Digital Piano are free delivery. 
  • If the size is a Digital Piano or keyboard, the delivery is RM80 and below within Klang Valley.
  • If the size is a Digital Piano or Keyboard outside Klang Valley then it will be around RM150.
  • If the size of a Guitar & small amplifier size delivery within West Malaysia is RM50.
  • Small Items like accessories, guitar strings delivery within West Malaysia is from RM5 - Rm10.

How can I track my order?

  • We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase.

Why am I not able to track my order?

  • Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. After that, when trying to track for the first time, it may take a few minutes to get the information from the carrier.
  • Therefore, sometimes you cannot find information about your package, please track again later, if after that time you are still not able to track it, please contact sales@emusic.com.my or call us at +6 012 - 646 8882.