Return & Refund Policy
Our HQ Physical Store Open from 10am to 7pm Everyday
Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in the original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. eMusic will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 7 days after the confirmation.

Please return your purchase to the following address:
No.4 & 6, Jalan Puteri 5/6,
Bandar Puteri, 47100 Puchong,

Please contact us at [email protected] or 03-80666955 / 012-6468882 if you have any questions or doubts.